COVID-19 Update

Dear Patients and Families,

We have received an overwhelming number of phone calls and e-mails from patients regarding the Coronavirus (COVID-19) pandemic, and we would like to provide you with an update on our office policies and procedures during this difficult time. 

We have been closely following information and guidelines from the CDC, LA County Health Department, ACAAI, AAAAI, and WHO, and have also had constant contact with many colleagues on how to deal with this emerging health care crisis.  This situation brought on by COVID-19 is unprecedented. We want to assure each of you that your health and safety is our main concern.  We hope this letter will help to address some concerns you may have about your continued healthcare access at our office and provide some general guidance for those patients seeking medical care.

This recent Coronavirus pandemic has created significant uncertainty and anxiety amongst the general public and especially the patients of our clinic.  Many of our patients are considered “high-risk” patients including those who are elderly (greater than 60 years old) and those who have severe asthma, immunodeficiency, or other chronic conditions that may compromise their immune system.  While most Coronavirus cases have been mild and self-limited, with symptoms including fever, cough and shortness of breath, it is of utmost importance for our high-risk patients to take extra precautions to reduce the risk of developing serious illness from Coronavirus infection.  We also urge all patients to be diligent with their prescribed therapies and medications in order to control their disease and reduce the chance of severe complications, should they become infected by the Coronavirus.

For up-to-date information about the Coronavirus pandemic and current recommendations and mandates, please visit the CDC coronavirus website and the LA County Public Health coronavirus website.

As we work together to follow federal and local health agency recommendations and reduce the spread of the Coronavirus, we will be postponing any routine, non-essential or non-urgent appointments for at least 2-weeks.  For urgent matters, please do not hesitate to call our office for further instruction.  We will be screening our patients over the telephone for symptoms and risk-factors of Coronavirus, and we will schedule an in-office or telephone appointment as necessary.  Should you have any symptoms or risk-factors for the Coronavirus disease, we urge you to visit the CDC and LA County Health Department websites for further information regarding caring for yourself at-home or seeking medical care at the nearest urgent care center or emergency room.

Should you need to be seen in our office, we have enhanced our infection control protocols to ensure that our patients and medical assistant staff are well-cared-for and safe.

For our allergy shot patients, we will be sending you a separate e-mail shortly with detailed instructions.

We sincerely hope that you and your families remain healthy, and we will make every effort to be available to answer questions and continue to provide the medical care you may need during this difficult time.

Should you have any further questions about your specific medical needs, please call our office, and we will be happy to assist you.

 

Sincerely,

Your Team at The Song Institute of Allergy, Asthma & Immunology

Author
Andrew K. Wong, M.D. Board Certified Allergy, Asthma & Immunology Specialist

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